Introduction

Welcome to MattressByPhone.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services. Your privacy is important to us, and we are committed to safeguarding your data. By using our site, you agree to the practices described in this policy.

We strive to provide a safe and transparent experience. If you have any questions about this policy, you can contact us using the details provided in the “User Rights & Contact Information” section.

Data Collection

We collect information to operate, improve, and personalize your experience on MattressByPhone.com. The categories of personal information we collect include:

• Contact information: name, email address, mailing address, phone number.
• Account information: username, password, and account preferences (where applicable).
• Transaction data: payment details (processed securely by our payment partners), order history, shipping and delivery information.
• Usage data: pages visited, time spent on pages, clicks, search terms, device and browser information, and other analytics data related to how you interact with our site.
• Marketing data: preferences for receiving communications and engagement with our marketing emails or campaigns.

We may collect information directly from you (e.g., when you create an account or place an order), automatically through your device (e.g., cookies and similar technologies), or from third parties (e.g., payment processors, advertising partners) as permitted by law.

Usage of Information

We use the collected information for purposes that include:

• Processing orders and providing products and services, including shipping and handling.
• Personalizing your experience on our site (e.g., product recommendations, tailored offers).
• Communicating with you about orders, updates, promotions, and support requests.
• Improving our site, products, and services through analytics, product development, and research.
• Addressing security, fraud prevention, and legal obligations.

We may combine information from multiple sources to enhance our services, while preserving your privacy and adhering to applicable laws.

Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. Our measures include:

• Encryption of sensitive data in transit using industry-standard protocols (e.g., TLS).
• Secure storage and access controls to limit who can view or process personal data.
• Regular security assessments, vulnerability management, and monitoring for suspicious activity.
• Strict vendor and partner management to ensure data protection in third-party services (e.g., payment processors).
• Procedures for breach detection, response, and notification, in line with applicable laws.

While no system can be guaranteed completely secure, we are committed to implementing safeguards commensurate with the sensitivity of the information and continuously improving our security posture.

User Rights & Contact Information

You have choices about how we collect and use your information. Depending on your location and applicable law, you may have the right to:

• Access: request a copy of your personal data that we hold.
• Correction: request corrections to inaccurate or incomplete data.
• Deletion: request deletion of your personal data (subject to certain legal exceptions).
• Restriction: request limitations on how we process your data.
• Portability: request a copy of your data in a structured, commonly used, and machine-readable format.
• Object: opt out of certain processing, including direct marketing.

To exercise these rights or for privacy-related inquiries, you can contact MattressByPhone.com using the following channel:

Email: privacy@mattressbyphone.com

Alternatively, you may contact our privacy team via mail at:

MattressByPhone.com Privacy Office, 123 Sleep Lane, Suite 200, Dream City, CA 94000, USA

We will respond to requests consistent with applicable laws and notify you of any decisions or actions taken regarding your data.